Delivery Information

At Laura Longden Interiors you can shop a curated collection of products from brands and suppliers worldwide.

Please note we currently only deliver to UK Mainland . For remote customers (see surcharge locations below), the cost of shipping will be dependent on the size and weight of the consignment. Please contact us prior to placing your order to confirm the shipping costs. We may need to use an alternative shipping company with international orders and these will require different shipping transit times.

Free Delivery

Delivery to most of the UK Mainland is free on orders over £100, this will automatically apply at checkout. For orders under £100, there is a standard delivery charge of £3.99

Delivery Days & Times

Your order will be delivered on a working weekday and unless you have already accepted a timed window, then delivery could be completed any time between 8am and 8pm. For security purposes, a signature will be required on receipt as our couriers will not leave the goods if you are not available upon delivery. The majority of items are shipped within 3-5days via a next day service.

Tracking Information

If tracking information is available, you will receive this via email once your item has been dispatched. If you’re ordering multiple items, your deliveries may arrive on different days and with different couriers. Don’t panic if everything doesn’t arrive together, this is done this to ensure you get your items as soon as possible.

Direct Shipments

We work with several suppliers that deliver directly to ensure you get your items as quickly as possible. This may mean that you receive your items from a different courier to those outlined below. On some occasions, you may be contacted by the supplier or courier directly to arrange a suitable day for delivery.

Preparing for Delivery

To ensure there are no issues during delivery, please make sure your new item will fit through all doorways and hallways, up staircases and underneath ceilings. If any adjustments need to be made to get your item into place, please ensure this is done before delivery.

If you are not available to take delivery, some couriers may leave a goods in a safe place or leave a calling card to enable you to rearrange delivery. Please note, that on some occasions, redeliveries and failed deliveries may incur an additional charge.

Once Delivered

On delivery, please check your items carefully before you sign for them. If you are unable to check the items before the courier leaves, please ensure you sign for the delivery as unchecked. We recommend that you keep your packaging and order confirmation email as this will be needed for any after-sales enquiries or returns. 

Once you have received and signed for your delivery, the items will become your property, provided they have been paid for in full. We cannot accept any liability for the loss, damage or destruction of the items after they have been delivered unless they were reported damaged or faulty when delivered or they were delivered incorrectly.

For items that require assembly, please check that you have all the necessary parts, instructions and information. Always follow manufacturer's instructions and use recommended tools. We are not able to issue refunds for any items that have been incorrectly assembled or damaged during the assembly process.

If you plan to put your items into storage, please check your items thoroughly before you do so.