Terms and Conditions

Returns Policy (Online Sales)

At Laura Longden Interiors, we understand that sometimes a product may not meet your expectations or fit seamlessly into your space. Therefore, we have crafted our returns policy to ensure your satisfaction and provide a convenient experience.

Our Policy Includes:

1. 14-Day Return Window: We offer a 14-day return window from the date of delivery. If you are unsatisfied with your purchase for any reason, you may return it within this timeframe.
2. Original Condition: Items must be returned in their original condition, including packaging, tags, and any accompanying accessories.
3. Proof of Purchase: To initiate a return, you will need to provide a valid proof of purchase, such as a receipt or order confirmation.
4. Refund or Exchange: Upon successful return, you can opt for a full refund to the original payment method or exchange the item for an alternative product of equal value.
5. Exceptions: Some items, such as custom-made or personalized products, may not be eligible for return unless they are faulty or not as described.
6. Return Process: To start a return, kindly contact our customer service team who will guide you through the process and address any queries you may have.

Our Commitment to You:

We are dedicated to ensuring that you are delighted with your Laura Longden Interiors experience. Our returns policy reflects our commitment to customer satisfaction and our confidence in the quality of our products.
Please feel free to reach out to our customer service team for any further information regarding our returns policy.

Damaged Item Policy (Online Sales)

At Laura Longden Interiors, we understand that receiving a damaged item can be disappointing. That's why we have a comprehensive damaged item policy in place to ensure that our customers receive the necessary support and solutions in such instances.

If you receive an item that is damaged or defective, please contact our customer service team within 48 hours of receipt. You can reach out to us via email or phone with your order number and a description of the issue. Our customer service team will guide you through the process of returning the item.

Once we receive the damaged item, our team will assess the nature of the damage. Depending on the situation, we will either arrange for a replacement to be sent to you or provide a refund for the item. We are committed to resolving any issues with damaged items promptly and efficiently.

Please note that our damaged item policy does not cover damage resulting from misuse, improper care, or normal wear and tear. Additionally, we will request detailed photographs of the damaged item to assist us in improving our packaging and shipping processes.

At Laura Longden Interiors, we strive to deliver the highest quality products and exceptional customer service. Our damaged item policy reflects our dedication to ensuring that our customers are satisfied with their purchases, even in the rare event of receiving a damaged item.
If you have any questions about our damaged item policy or need assistance with a damaged item, please don't hesitate to contact our customer service team. We are here to help and will work to make your experience with us a positive one.